Archives for posts with tag: eat2eat

eat2eat Enables DBS Indulge to Offer Online Reservations

eat2eat Pte Ltd, Asia Pacific’s most robust table management and reservations software provider, has partnered with DBS Indulge to enable their partner dining outlets in Singapore the ability to accept online reservations at the website http://www.dbs.com/sg/dining and off their DBS Indulge App that may be downloaded for free from the Apple App Store.

If the restaurant is agreeable, eat2eat will provide a small piece of code which creates a reservations button on the restaurants’ website. Now DBS cardholders may search and peruse restaurants at which they can enjoy certain privileges, as well as obtain instant confirmation of table reservations at their favourite dining outlets.

Said Jeremy Soo, Managing Director & Head, Consumer Banking Group Singapore, DBS Bank, “DBS Indulge has become synonymous with dining insights and privileges for our customers with its focus on serving up new culinary experiences. The partnership with eat2eat will further enhance our dining programme, making it easier for our customers to make reservations and enjoy exclusive privileges at their favourite restaurants via our website or the DBS Indulge mobile app. By constantly innovating the interactive banking and dining experiences, we continue to strengthen our customers’ affinity with the bank.”

Vikram Aggarwal, CEO of eat2eat commented that “The partnership with DBS Indulge underscores eat2eat’s robust business proposition, which is aiming to extend the scope of this partnership to include other card spending activities that are facilitated by reservations such as Spas.

If successful, this initiative will be rolled out to DBS Indulge dining outlets elsewhere, such as Hong Kong and Taiwan.”

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Notes to Editors:

• eat2eat anticipates a reasonable take up rate, given the convenience to diners and value added proposition for restaurants
• Similarly, eat2eat works with Starwood Hotels & Resorts, powering their http://www.spgrestaurantsandbars.com website to enable online reservations to any Starwood restaurant in Asia Pacific.
• eat2eat seeks to operate in a similar manner with organizations in Singapore, Malaysia, Hong Kong, Japan, South Korea, China and Australia. Several similar initiatives are currently under development in these markets, pending announcements.

About eat2eat Pte Ltd
eat2eat provides technology that enables restaurateurs to introduce technology into the workplace, reduce administrative functions for their front of house staff and improve profitability through a better understanding of their diners. The technology is proven, secure and robust. It is used extensively across Asia Pacific and the software is the preferred supplier to leading international hotel groups.
eat2eat’s unique proposition to the restaurant is its focus on supporting the restaurant’s own booking channel and control over their diner database. The software is provided free of charge and fees are on a ‘pay as you go’ system. Uniquely, restaurants do not require any hardware or software installation to access the eat2eat booking system.

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eat2eat launches free app for Android users

Singapore – 19 December 2011 – eat2eat, the leading web-based reservation platform for restaurants, is now available on Android devices for customers’ ultimate convenience. Android users can now download the eat2eat app for free from Android Market, onto their Android phone or tablet device.

Despite only being launched in 2008, the Android mobile platform sees roughly 500,000 Android devices being activated per day globally, adding up to a user base which already exceeds that of Apple’s iOS. As one of the leading technology providers to Asia Pacific’s F&B technology sector, eat2eat chose to introduce their first App on the Android platform to advantage their customers. The App enables free restaurant table reservations, and has clear and easy to use instructions for diners who wish to make hassle-free reservations at any time of the day.

eat2eat’s application allows diners to log-in to a network full of restaurant listings, choose the preferred dining venue, and make a simple “one touch” reservation that is instantly confirmed. The android app permits users to make a booking at the restaurant of their choice at any time, day or night, and provides a straightforward confirmation number.

Amongst restaurateurs who have swapped the old black book for real-time online bookings, there has been marked increases in customer retention and front of house operations flow, leading to a rise in restaurant profitability.

“eat2eat’s goal is to increase convenience for both restaurants and diners,” says eat2eat’s CEO Vikram Aggarval. “With most people in Asian cities using smart phones, apps are the best way to connect the two and we will continue to develop new tools to enhance the dining experience.”

eat2eat’s system has become rapidly popular across Asia-Pacific, and is now used by many hotels, restaurants and restaurant groups, including Starwood Hotels, Michaelangelo’s Group and Brewerkz. eat2eat will be releasing an iPhone app early 2012.

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MEDIA CONTACTS
For more information, please contact Verve MPR:

Illka Gobius
+65 9769 8370
illka@vervempr.com

Notes to Editors

1. More information regarding the android app is available in the PDF file attached.

About eat2eat 
eat2eat provides technology that enables restaurateurs to introduce technology into the workplace, reduce administrative functions for their front of house staff and improve profitability through a better understanding of their diners. The technology is proven, secure and robust. It is used extensively across Asia Pacific and the software is the preferred supplier to leading international hotel groups. 

eat2eat’s unique proposition to the restaurant is its focus on supporting the restaurant’s own booking channel and control over their diner database. The software is provided free of charge and fees are on a ‘pay as you go’ system. Uniquely, restaurants do not require any hardware or software installation to access the eat2eat booking system

eat2eat Hires Exceptional Team Across The Region

This media release is not for release, publication or distribution in or into the United States

SINGAPORE – eat2eat Pte Ltd, a Singaporean company that empowers restaurants to upgrade their manual reservation books with state of the art technology and enables diners to make online bookings for restaurants, has hired an exceptional team to develop its business interests across the region.

“We’ve used our recent injection of capital to boost the strength of our team across Asia Pacific,” said Vikram Aggarwal. “We will continue to expand our services in each of our markets both for our class leading MaRc table management software and our award winning MaRc Lite online reservation software that supports http://www.eat2eat.com.

Each person brings unique capabilities and has a background that complements that of eat2eat. Together our focus is to build and enhance our presence in the region and to provide a seamless service to our expanding client base.”

Masami Fuse is the Vice President, responsible for all aspects of the strategy and business development of eat2eat in Japan. Masami has an investment banking background and most recently worked with Halberdiercapital as a Manager. In this role, Masami generated investment ideas for Japanese equities by following news flows and stock prices, as well as engaging with analysts and corporate executives from Japanese corporations based in Singapore. Prior to Halberdiercapital, Masami worked as an execution trader in Japanese equities for KBC securities, Jeffries and Cosmo Securities in Tokyo, Japan.

Masami is supported by Kenchiro Kusuyama, who is a prominent figure in the online media industry in Japan, is a frequent speaker at seminars and is a successful start up entrepreneur. Prior to eat2eat, Ken was the General Manager of the Media Division at Thomson Reuters Japan. He grew the Reuters.co.jp website into the third largest financial site in Japan, and hired a team of 20, and over 9 years, increased revenues by 25 times from that in 2001. Ken’s career has encompassed sales and marketing roles mainly at Thomson Reuters, as well as at Cyber Agent, the foremost interactive advertising agency in Japan. He cut his teeth in the industry with a role as a sales representative at Sharp Electronics.

Biswo Khadka has recently joined the eat2eat team as President, China to manage all aspects of eat2eat’s business in China. A career hotelier, Biswo was most recently the General Manager of the immensely popular URBN Hotels Shanghai, where he managed to move the ranking of the hotel from 47th to 5th on tripadvisor.com. Prior to that role, Biswo was the Director of Marketing and Revenue Management for the Swissotel Beijing. Before joining the Swissotel, Biswo held several roles with the InterContinental Hotel Group in China, Cambodia and Nepal. He got his foothold in the hospitality industry with The Oberoi Group in India and Nepal.

In Malaysia, Janet Tan Liew Yen is leading the business development efforts in Southeast Asia as Director of Sales and Marketing for eat2eat. Janet is a consummate sales professional with significant senior management experience in both the hospitality and food and beverage industries, having most recently worked for Hospitality Marketing Concepts and before that, Global Marketing Solutions as their Program Manager for their Hotel Loyalty Programs. Prior to those roles, Janet was the Director of Operations for Membership Services for a private golf club in Beijing. Throughout her career, Janet has also worked with Insignia Marketing Solutions, Hotelmark Corporation, Dial-Dex Marketing, and Hotel Dynamics leading hotel loyalty programmes for their corporations.

Colin Morris is eat2eat’s Vice President for Australia and New Zealand, based in Sydney, Australia. He has a solid advertising sales and marketing background having worked to distribute, sell advertising, execute promotional and print media as well as manage in house publishing for organisations as diverse as Australian Bureau of Statistics, Salmat Communication Media, and Timeout Sydney Guide. Colin has built 3 businesses involved in the conception, display and distribution of tourism, local or government published information and sold 2 of those businesses in the past 15 years.

“We have hired people who have proven to be exceptional leaders in their fields and have a track record of great success”, said Aggarwal. He continued “eat2eat will continue to expand its sales force and is currently seeking support in all markets, particularly Hong Kong.”

eat2eat is Asia Pacific’s leading restaurant reservation web site. It has the largest coverage of online reservations for restaurants across the Asia Pacific geographic area and its software supports leading hospitality companies in the region. The web site is at http://www.eat2eat.com. The company is based in Singapore and was established in 2000. The company is rapidly expanding its services with a focus on the metropolitan centres in major countries.

eat2eat is Asia Pacific’s leading restaurant reservation web site. It has the largest coverage of online reservations for restaurants across the Asia Pacific geographic area and its software supports leading hospitality companies in the region. The web site is at http://www.eat2eat.com. The company is based in Singapore and was established in 2000. The company is rapidly expanding its services with a focus on the metropolitan centres in major countries.

eat2eat Challenges Norms in Singapore for Restaurant Table Reservations

MEDIA RELEASE
10 NOVEMBER 2011

EAT2EAT CHALLENGES NORMS IN SINGAPORE FOR RESTAURANT TABLE RESERVATIONS

• eat2eat, the number one restaurant reservation software provider in Asia Pacific seeks to change perceptions for online restaurant bookings in Singapore
• CEO Vikram Aggarwal excited by user acceptance for restaurant bookings in their home market and applauds initiatives by IDA in this space

SINGAPORE – eat2eat Pte Ltd, a Singaporean company that empowers restaurants and hotels to enable online bookings for table and other reservations seeks to re-image the local market to focus its attention on local restaurants and to change prevailing norms for taking table reservations by telephone.

“It is limiting to take reservations just by phone”, says Vikram Aggarwal, CEO of eat2eat. “Simply enabling diners to access the restaurant online, a restaurateur can enhance service standards, boost revenue and productivity, plus significantly improve customer loyalty and retention. All of which impact their bottom line.”

The company, which was established in 2000, is the most reputable and longest serving online table reservations platform in Asia Pacific. Its software is extremely robust having been tried and tested in a wide variety of environments by the region’s largest and most well known hospitality brands over the past decade. Eat2eat’s software takes full advantage of the latest cloud technology, and offers a range of solutions to the restaurateur to manage reservations – from the enterprise software MaRc© (Multiple Access Reservation Centre) that runs Hotel Groups like Starwood Hotels and Resorts Asia Pacific to the ability to accept reservations on an iPad or a mobile. It saves the restaurant valuable space as a computer terminal is not required.

“The unique attribute of eat2eat is that we power large hospitality companies by enabling online reservations, without diverting focus from their brand”, says Aggarwal. “For instance, a user is not required to visit the eat2eat.com website to make the reservation; we offer a seamless solution so that the transaction happens in its entirety on the restaurants website. We firmly believe that is what both restaurateurs and consumers want – flexibility in operations and control over the channel and database, the focus is our core client – the restaurant.”

Devin Otto Kimble, Managing Director of MENU Pte Ltd, the owner and operator of Brewerkz Restaurants & Microbreweries, illustrates how online reservations have had a significant impact on their operations. “Brewerkz serves nearly 40,000 guests a month and eat2eat has become a significant source of reservations for us. The system is easy to use for both customers and our staff, who find it much more convenient than answering a high volume of phone calls, particularly during busy weekend periods. In addition, it gives our guests the benefit of allowing them to make reservations at any time, rather than waiting to reach us during operating hours. And it has been incredibly simply to implement.”

Michael Hadley, Founder and Proprietor of the Michelaneglo’s Group, has also noticed eat2eat’s impact on productivity and profitability. “Since we launched online reservations for our group using the eat2eat software, we have been receiving a significant proportion of reservations a month online”, said. “It has improved our productivity because we have less resource manning the phones and constantly being interrupted from their daily routines to take reservations. It has also allowed our customers flexibility in reaching us for reservations, as well as enabled us to use the CRM tools embedded in the system to enhance their dining experience, all of which has impacted our bottom line”.

Aggarwal welcomes the new entrants in Singapore who are also providing services in this space – “It increases awareness in the market place that online reservations matter and importantly, the diner will begin to demand this value add service from their favourite restaurants. We remain convinced however that restaurants need to feel secure with their service provider to deliver a reliable, robust and proven technology as they can’t afford to compromise the relationship with their customers. That’s what we offer, the opportunity for restaurants to work with our unparalleled expertise, dominant market position and the primacy of the software to offer a seamless dining experience.”

Something else that excites Aggarwal about the Singapore market is that the Info-communications Development Authority of Singapore (IDA) has turned its attention to enhancing the acceptance of technology in the sector. The IDA has issued a “Call-for-Collaboration” along with SPRING Singapore, the Singapore Tourism Board and Employment and Employability Institute (e2i) for interested parties to submit proposals on the development and adoption of mobility solutions. eat2eat has submitted a proposal as Aggarwal believes the market is now more mature with tools in place to achieve a sea-change in reservation and CRM dynamics.

“Consider the efforts that SPRING and the Singapore Tourism Board are making with the GEMS Up campaign. eat2eat’s software can, for example, impact service standards with a simple tool that enables online reservations,” said Aggarwal. “Primarily because immediate information on the diner is available to the restaurant, and it happens in real time, which enables the restaurateur to instantly enhance their service offering.”

“Although we are a Singaporean company, our focus has always been to offer regional coverage to our diners and to this end, we’ve spent the past few years signing up multiple regional deals, such as our initiative with Starwood Hotels and Resorts – http://www.eatdrinkandmore.com. We have been privileged to be the developers of this space in Asia Pacific, as we work with the industry to change reservation habits of a lifetime. Interestingly, over the past decade, it was initially restaurants who wanted to be able to offer online reservations but consumers weren’t yet accustomed to reserving tables that way but now, consumers are demanding the flexibility to book on line. With the advent of smart phone technology, Apple’s ipad, mobile internet penetration and speed and the acceptance of restaurateurs to secure their databases, using pen and paper to manage restaurants is exiting stage left.”

The company has recently made several new hires to boost its sales team and seeks to work with large, local restaurant chains that have traditionally managed all their reservations over the telephone.

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About eat2eat Pte Ltd
eat2eat is Asia Pacific’s leading restaurant reservation web site. It has been rated #1 by Google for a number of years and has the largest coverage of restaurants across the Asia Pacific geographic area. The web site is at http://www.eat2eat.com. The company is based in Singapore and was established in 2000. The company is rapidly expanding its services with a focus on the metropolitan centres in major countries.

Online Bookings for Restaurant Table Reservations Gets a Boost

Disclaimer: This media release is not for release, publication or distribution in or into the United States

SINGAPORE – eat2eat Pte Ltd, Asia Pacific’s leading online booking site for restaurants has received a strategic investment of USD 4 million from J. M. Chanrai of the Kewalram Chanrai Group. The funds will be used to expand operations into new markets, enhancing eat2eat’s existing software platforms and reinforcing eat2eat’s reputation as a pioneer and leader in the hospitality technology space.

eat2eat provides software solutions that allow restaurants to manage table reservations in real time online. Over the past decade, eat2eat’s solutions and services have been installed in over 1,200 establishments in Asia Pacific, including leading hospitality companies such as Starwood Hotels and Resorts, Marriot International, Hilton Hotels and Shangri-La Hotels and Resorts.

A Singapore company headed by Vikram Aggarwal, Chairman and CEO, eat2eat has three divisions-

  • an interactive website, http://www.eat2eat.com rated #1 by Google
  • its proprietary MaRc system software, http://www.marcsystem.com which offers state of the art table management and CRM technology and
  • the development and hosting of regional marketing dining programs

Aggarwal stated, “We are delighted to be partnering with Jagdish Chanrai , as he has a track record of delivering a certain depth to his portfolio companies. I am particularly pleased to have the opportunity of working with Mr. Chanrai as we look forward to aggressively market web based solutions to the restaurant industry.”

Restaurants can accept table reservations by managing their table inventory online, enabling online reservations with table allocation and instant confirmation, at the same time maximizing their revenue management opportunity. In addition, a real-time database of diner preferences may be securely maintained for marketing purposes. The number of phone calls and thereby disruptions to service are minimized.

The benefit for consumers is that they can book their preferred restaurants in real time, on-line at any time of their choosing and receive instant confirmation. With the rise in the use of smartphones and mobile applications, consumers prefer to book using technology rather than making a call.

Aggarwal also noted that the eat2eat software is extremely flexible and is configured to run a number of independent sites including Starwood Hotels and Resorts Asia Pacific dining site http://www.eatdrinkandmore.com. Additionally, if restaurants have their own website, the booking happens seamlessly through their website with the database being secured for the restaurant.

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NOTE TO EDITORS:

This media release does not constitute or form part of an offer to sell or the solicitation of an offer to purchase securities of eat2eat Pte Ltd in any jurisdiction, including the United States, and no securities relating to the investment described in this media release may be offered or sold in the United States absent registration, except pursuant to an exemption from, or in a transaction not subject to, the registration requirements under the United States Securities Act of 1933, as amended, and in accordance with any applicable U.S. state securities laws. There will be no public offer of eat2eat Pte Ltd’s securities in the United States. This media release is not for release, publication or distribution in or into the United States.

 

The Kewalram Chanrai Group

The Kewalram Chanrai Group is a 150 year old influential and entrepreneurial business group operating in 54 countries with over 12,000 employees. The Group’s investment portfolio includes a main board listed companies in Singapore and India.

eat2eat Pte Ltd

eat2eat is Asia Pacific’s leading restaurant reservation web site. It has been rated #1 by Google for a number of years and has the largest coverage of restaurants across the Asia Pacific geographic area. The web site is at www.eat2eat.com.

The company is based in Singapore and was established in 2000. The company is rapidly expanding its services with a focus on the metropolitan centres in major countries.

eat2eat has appointed Verve MPR for its public relations efforts. The aim of the programme is to position eat2eat as the preeminent online reservations tool in Asia Pacific and soften the market for the sales approach. We will accomplish this through media relations, blogging, newsletters and roundtables for restaurateurs.

eat2eat has been selling its web based reservations systems for the past decade and is well established across Asia Pacific. eat2eat provides software solutions that instantly allow restaurants to manage table reservations in real time online. eat2eat provides solutions and services to over 1,200 establishments, including leading hospitality companies such as Starwood Hotels and Resorts, Marriot International, Hilton Hotels and Shangri-La Hotels and Resorts.

A Singapore company headed by Vikram Aggarwal, Chairman and CEO, eat2eat has three divisions, an interactive website, http://www.eat2eat.com, its proprietary MaRc system software, http://www.marcsystem.com, which fit alongside the development and hosting of regional marketing dining programs.

Restaurants can accept table reservations by managing their table inventory online, enabling online reservations with table allocation and instant confirmation, at the same time maximizing their revenue management opportunity. The number of phone calls, and therefore disruptions to service are minimised.

The benefit for consumers is that they can book tables at their preferred restaurants in real time, online, at any time they choose to and receive instant confirmation.

eat2eat differs from other online table reservation systems because the booking takes place on the restaurants website. The reservation happens in real time online with instant confirmation at any time the booking is made and the software collects information about the table reservations for purposes of revenue management and bettering process flow. The system collates information about patrons for prospecting in the future. Restaurants that do not have their own website can promote their venue on eat2eat.com. Potentially the consumer can choose their own table.